Privacy policy

Last update date : 05/12/2024

At Fololo Beauty Paris, protecting your personal data is a priority. We are committed to ensuring transparency about how your data is collected, used, shared and protected, in accordance with the General Data Protection Regulation (GDPR) and French legislation.

1. Data controller

The data controller is : Fololo Beauty Paris - 92 Avenue du Général Leclerc, 91120 Palaiseau, France.
Email : contact@fololobeautyparis.com

2. Collected data

We collect different categories of data depending on your interaction with our site or services:

Identity and contact data: surname, first name, postal address, telephone number, e-mail address;
Account data: username, password (encrypted), order history ;
Order and payment data: purchase history, payment method, bank details (processed by secure service providers only);
Browsing data: cookies, IP addresses, pages viewed, clicks, preferences;
Communication data: exchanges with customer service, notices, messages via the contact form.

3. Processing purposes

Your data is collected for the following purposes:

Order processing and dispatch ;
Customer relationship management (after-sales service, returns, specific requests) ;
Sending commercial information (with your consent);
Improved site navigation and user experience;
Site security, fraud prevention ;
Compliance with legal obligations (accounting, tax, etc.).

4. Legal basis for processing

Treatments are carried out in the following cases:

Performance of a contract (purchase, delivery) ;
Explicit consent (newsletter registration, marketing cookies) ;
Legal obligations (billing, retention) ;
Legitimate interest (continuous improvement, safety).

5. Data recipients

Your data is processed solely by the authorized Fololo Beauty Paris departments. They may be transmitted to service providers intervening on our behalf (e.g. payment services, carriers, hosts, emailing tools), only to the extent necessary for their intervention, and in compliance with RGPD requirements. No personal data is passed on to third parties for commercial purposes.

6. Shelf life

We keep your data only for as long as is strictly necessary for the purposes described:

Account data: until deleted or 3 years after last activity;
Order data: 10 years (accounting obligations) ;
Browsing data (cookies): 13 months maximum;
Marketing data: 3 years after last contact or until consent withdrawn.

7. Your rights

In accordance with the RGPD, you have several rights concerning your personal data. You can request access to your data, its rectification if inaccurate or incomplete, its deletion (also known as the right to be forgotten), as well as the restriction of processing in certain cases. You also have the right to object at any time to the processing of your data for legitimate reasons.
These rights may be exercised at any time by sending your request to: contact@fololobeauty.fr.
In the event of difficulty, you can lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) via its official website : www.cnil.fr.

8. Cookies

During your navigation on the site www.fololobeauty.frCookies may be placed on your terminal (computer, tablet or smartphone). These files are used to ensure that the site functions correctly, to measure visitor numbers, to improve your user experience and to personalize the content displayed.
Some cookies are necessary for site operation and cannot be deactivated. Others, for audience measurement or advertising purposes, require your explicit consent.
You can manage your cookie preferences at any time via the dedicated banner or your browser settings.
To find out more about the use of cookies on our site, you can consult our Cookie Policy (if available) or contact us at contact@fololobeauty.fr.

9. Data security

Fololo Beauty Paris implements all appropriate technical and organizational measures to guarantee the security and confidentiality of your data (SSL certificates, firewall, secure hosting, restricted access).